Aircall

4.2

/ 5

Discover Aircall’s pricing, features & integrations. Cloud VoIP with CRM, IVR, analytics & free trial—ideal for sales and support teams.

Pricing

• Essentials: $30/user/month (annual) or $40 (monthly) - 3 user minimum

• Professional: $50/user/month (annual) or $70 (monthly) - 3 user minimum

• Custom: Quote-based pricing - 25 user minimum

• AI Conversation Intelligence: +$9/user/month

• Analytics+ Advanced Reporting: +$15/user/month

• 7-day free trial available• International calling rates apply separately

• No hardware required - instant cloud setup

• 100+ native CRM and business tool integrations

• Powerful mobile and desktop applications

• Advanced IVR and smart call routing

• Real-time analytics and call monitoring

• Power dialer for outbound sales campaigns

• International phone numbers in 35+ countries

• Strong security with SOC 2 Type II compliance

• Excellent user interface and ease of use

Key Strengths

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Limitations

• Per-license pricing can be expensive for small teams

• Minimum user requirements (3 for basic, 25 for custom)

• AI features and advanced analytics cost extra

• Limited video conferencing capabilities

• Call quality dependent on internet connectivity

• No offline functionality during outages

• Advanced customization options are limited

• Higher total cost with required add-ons

Best for

• Growing sales teams using CRM systems heavily

• Customer support organizations needing helpdesk integration

• Remote and hybrid workforce teams

• Companies requiring extensive third-party integrations

• Businesses needing quick deployment without IT overhead

• International companies needing local presence

• Teams prioritizing simplicity over advanced customization

• SMB to mid-market companies scaling rapidly

Frequently asked questions

Can

Aircall

handle all your required tasks?

Aircall handles most business phone needs including calling, IVR, recording, analytics, and omnichannel communication. Excels at CRM integration and sales/support workflows but has limited video conferencing.

What's the real cost including hidden fees?

Base pricing starts at $30/user/month with 3-user minimum ($90/month total). AI features add $9/user and Analytics+ adds $15/user. International calling and setup fees may apply.

Can you and your team learn it quickly?

Yes, Aircall is designed for rapid adoption with intuitive interfaces. Most teams become productive within hours. Extensive training resources available but rarely needed due to simple design.

Is your business information protected?

Yes, Aircall maintains SOC 2 Type II compliance, GDPR alignment, and uses enterprise-grade encryption. Configurable SSO, SAML, and 2FA options for additional security.

Can it handle more users as you grow?

Absolutely, Aircall scales seamlessly with instant user additions and no hardware limitations. Cloud architecture supports growth from small teams to large enterprises with consistent per-user pricing.

Will they be around long-term?

Aircall appears financially stable with 19,000+ customers, significant funding, and consistent growth since 2014. Strong market position but newer than traditional telecom providers.

Is it good value compared to alternatives?

Good value for integration-heavy businesses needing CRM connectivity. Can be expensive with add-ons compared to competitors like Nextiva or Dialpad that include similar features in base pricing.

Are all essential features included?

Basic plans include core calling, IVR, recording, and integrations. However, AI insights, advanced analytics, and enterprise features require paid add-ons or higher-tier plans.

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Aircall

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Frequently asked questions