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Pricing

Freshservice by Freshworks

8.6
/ 5
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Ratings
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
Freshservice by Freshworks
Basic
$15/month
The essential toolkit for small teams and new startups.
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Growth
$30/month
Advanced automation and integrations for scaling businesses.
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Get in touch
Most popular
Enterprise
$79/month
Custom solutions for large teams and complex operations.
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01
Pricing

• Free Trial available • Starter: from $19/mo • Professional: from $49/mo • Enterprise: Custom pricing

02
Key Strengths

• User-friendly interface with intuitive design • Purpose-built for Hosting & Cloud workflows • Responsive customer support team • Regular product updates and feature releases

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03
Limitations

• Learning curve for advanced features • Premium features require higher-tier plans • Limited free plan or trial period • Customer support response times vary by plan

04
Best for

• Small to mid-size businesses in Hosting & Cloud • Teams looking to streamline hosting & cloud workflows • Growing companies needing scalable solutions • Professionals seeking efficient hosting & cloud tools

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Mark Thompson
Integration Director

Frequently asked questions

Can this handle all your required tasks?
Can
Freshservice by Freshworks
handle all your required tasks?
Freshservice by Freshworks covers the core hosting & cloud tasks that most businesses need, including the key features expected in this category. While it excels at its primary use cases, some niche or highly specialized requirements may need supplementary tools. Overall, it provides a solid feature set for its target audience.
What's the real cost including hidden fees?
Pricing for Freshservice by Freshworks is $0-50/month - $100-500/month, which is competitive for the hosting & cloud space. Watch for costs that scale with usage metrics like users, contacts, or volume. Most plans are transparent with no major hidden fees, though premium add-ons and overages can increase total costs.
Can you and your team learn it quickly?
Most teams can get started with Freshservice by Freshworks within a few days. The interface is designed for ease of use with guided onboarding and documentation. Advanced features may take a few weeks to master, but the basic workflow is accessible to non-technical users.
Is your business information protected?
Freshservice by Freshworks implements industry-standard security measures including data encryption, access controls, and regular backups. Compliance certifications vary by plan level. For highly regulated industries, verify specific compliance requirements with the vendor directly.
Can it handle more users as you grow?
Freshservice by Freshworks is designed to scale with growing teams and increasing usage. Higher-tier plans support more users and data volume. Most customers report smooth scaling, though very large deployments may require enterprise-level plans or custom solutions.
Will they be around long-term?
Freshservice by Freshworks has been in the market since several years and continues to invest in product development. The company maintains a stable customer base and regular release cycle. Financial stability indicators suggest the company will continue operating for the foreseeable future.
Is it good value compared to alternatives?
Freshservice by Freshworks offers competitive value in the hosting & cloud space. While not always the cheapest option, the feature-to-price ratio is generally favorable compared to alternatives. Consider the total cost of ownership including implementation, training, and ongoing usage when comparing.
Are all essential features included?
Freshservice by Freshworks includes all essential features expected in a hosting & cloud solution at most plan levels. Some advanced capabilities like custom integrations, premium support, or enterprise security may require higher tiers. The core functionality is well-rounded for the majority of use cases.
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