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Customer Service
Pricing

Motive

4.2
/ 5
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Ratings
Discover Motive's AI-driven fleet management with 99% accident detection, driver safety tools, and integrated operations for 100K+ customers.
Motive
Basic
$15/month
The essential toolkit for small teams and new startups.
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Get in touch
Growth
$30/month
Advanced automation and integrations for scaling businesses.
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Get in touch
Most popular
Enterprise
$79/month
Custom solutions for large teams and complex operations.
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Get in touch
01
Pricing

• Estimated starting at $25/vehicle/month for basic features

• Full platform estimated $35-50/vehicle/month

• Hardware costs separate (5-year warranty included)

• Motive Card: 5% late fee or $40 minimum

• Custom enterprise pricing for large fleets

• Flexible contracts: monthly or annual options

• 14-day free trial available

• Installation typically self-service (no fees)

02
Key Strengths

• Industry-leading AI dashcams with 99% accident detection accuracy

• Comprehensive integrated platform for all fleet operations

• Real-time GPS tracking with 1-3 second refresh rates

• DRIVE scoring system with predictive risk modeling

• Automated compliance for ELD, HOS, IFTA regulations

• Human-reviewed AI events eliminate false positives

• Strong integration ecosystem via App Marketplace

• Scalable from small fleets to 1000+ vehicles

• Mobile apps with offline capabilities

• SOC 2 compliance and enterprise security

Mountains
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03
Limitations

• Poor customer service reputation with billing issues

• Difficult cancellation process reported by many users

• Hardware installation required for full functionality

• App performance issues with lag and loading delays

• No public pricing transparency

• Cancellation department limited business hours only

• Some false positive alerts despite human review

• Learning curve for advanced customization features

• Dependency on cellular connectivity for real-time data

04
Best for

• Mid to large commercial fleets (5+ vehicles)

• Transportation and logistics companies

• Construction and field service businesses

• Companies prioritizing driver safety and compliance

• Organizations needing integrated operations management

• Fleets requiring ELD and DOT compliance

• Businesses wanting to reduce fuel costs and accidents

• Companies with equipment monitoring needs

• Organizations seeking automated workflow solutions

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Mark Thompson
Integration Director

Frequently asked questions

Can this handle all your required tasks?
Can
Motive
handle all your required tasks?
Motive excels at comprehensive fleet operations including driver safety, vehicle tracking, equipment monitoring, spend management, and compliance. However, it's specifically designed for fleet operations rather than general business management.
What's the real cost including hidden fees?
Estimated $25-50/vehicle/month plus separate hardware costs. Additional fees include 5% late fees on Motive Card or $40 minimum. No installation fees but watch for automatic renewal charges.
Can you and your team learn it quickly?
Generally yes - intuitive Google-powered interface and mobile apps are user-friendly. Hardware setup required initially. Comprehensive training resources available though some report app performance issues.
Is your business information protected?
Yes, enterprise-grade security with SOC 2 compliance, encryption, role-based access controls, and audit logs. GDPR compliant with secure cloud hosting infrastructure.
Can it handle more users as you grow?
Excellent scalability from small fleets to enterprise level with 1000+ vehicles. Modular platform allows adding features and users as needed with custom enterprise solutions available.
Will they be around long-term?
Strong technology platform serving 100K+ customers and 1M+ drivers indicates stability. However, customer service issues and billing complaints may suggest operational challenges requiring attention.
Is it good value compared to alternatives?
Competitive value for comprehensive fleet operations with strong ROI through accident reduction and fuel savings. However, customer service issues and cancellation difficulties may impact overall value proposition.
Are all essential features included?
Core fleet management features included in base plans. Advanced features like AI Vision, equipment monitoring, and workforce management may require additional modules or higher-tier plans.
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